Can I be sure my background will match the display picture?
We know that this is one of the biggest concerns photographers have when ordering a background. We have a few things to say about the matter which should put your mind at ease.
1. Low Complaint/Return Rate. At less than 1%, Horizon Backgrounds has one of the lowest return rates in the business. On rare occasions a customer may send a background back to us for a little re-working. We receive very few outright returns - although we do gladly accept them (see our Return Policy below).
We are very proud of our high satisfaction record and believe it is a testament to the care and accuracy with which our artists paint your backgrounds.
2. Experienced Artists. Your background will be painted by an artist with proven skill, talent, and a proven track record and experience in the field of Fine Art. However, because each background is INDIVIDUALLY HAND-PAINTED, of course there will be slight variations in the brushwork and blending of each one.
3. 30-day Money-Back Guarantee. This is perhaps the best reason for you to shop with confidence. If you are not completely satisfied, you are entitled to a refund. Period. The bottom line is: We want you to love your background! You should not have to keep merchandise you are unhappy with. Please see all of the details of our Return Policy below.
4. Free Re-working. As mentioned above, we will re-work your background as many times as necessary until you are satisfied. All we ask is that you split the shipping cost with us - you pay to ship the background back to us, we will pick up the shipping costs for returning it to you.
5. Talk To Us! We know that the colors you see on your computer monitor may differ slightly from ours. If you have strong concerns about this please don't hesitate to E-Mail or call with specific questions. Remember, we can make slight changes to any of our backgrounds per your request at no extra charge! Simply tell us in the Comments box in the Checkout form when ordering. Our artists are professionals who can handle anything you throw at them!
RETURN POLICY: We offer a 30-day money-back guarantee less shipping & handling and 15% Restocking fee on sales of our muslins up to 12' x 24' and canvas up to 6' x 12' in size except Custom orders, backgrounds adjusted in any way, Sale and Closeout items, which are final. Materials for backdrops larger than those previously listed are not kept in stock and must be custom-ordered, therefore are considered Custom items and are not returnable. All shipping costs including Return shipping costs are the responsibility of the customer. A restocking fee of 15% will be assessed. A refund check, credit or replacement background will be arranged as soon as the item is returned to us. Refunds to credit cards incur an additional 4% processing fee. If you cancel an order after your credit card has been processed, you will be charged a 4% processing fee.